Service & Support Agreements

Support & Service Agreements

When it comes to security and life safety solutions, a system outage can have a significant impact on your organization’s safety and security. Since it only takes a few moments for an emergency or security incident to happen at your facility, even the shortest system downtime can put your business, school, or public building at serious risk.

If you want to get the most out of your security solutions, you need to make sure that your equipment works properly and is maintained effectively over time. DSC offers managed security services and support for customers who need help maintaining their equipment. This allows you to avoid component failure while also ensuring that all equipment is achieving peak performance.

• PREVENTATIVE MAINTENANCE

  Just like you need to take your car in for an oil change every few thousand miles, you also need to schedule regular maintenance on your security system components. Preventative maintenance helps keep your system components clean and working properly to minimize downtime and preemptively address equipment damage or malfunction.
  
  Some organizations prioritize inspections but forget about maintenance. By considering your future service needs, before the need arises, you can save yourself the time, money, and hassle of having to prematurely replace electrical components or the risk of experiencing downtime.
  
  DSC provides preventative maintenance services for organizations with cameras and access control components that may be subject to moisture, dust, or the long term effects of exposure to direct sunlight. Our maintenance professionals wipe down camera lenses, tighten joints and mounts, and make sure that your cameras are facing the right direction.

• ALL-INCLUSIVE SERVICE AGREEMENTS

  At DSC, we are all about helping our customers do more with their money. That’s why we offer all-inclusive service agreements with a flat rate for monthly maintenance and managed support. For one affordable monthly rate, your organization can have the comfort of knowing that your maintenance and service needs are taken care of.

• BUILDING REPORTS

  DSC also provides building reports as part of our managed security services. These reports allow you to keep track of your inspection reports and warranties. You can see the status of an inspection, when it was performed, who signed off on it, and other important information. Building reports also display inventory and warranty information, allowing you to get the most out of your security budget by minimizing unnecessary expenses.